Docs / Troubleshooting
Troubleshooting
What each message means and what to do about it. If you are looking at something on screen, search this page for the exact words.
Checked against TermLink v0.1.2-rc on August 25, 2026. If you hit something that is not here, tell us what you saw and it gets added.
Hosts are offline
Hosts are offlineYour account has machines registered, but none of them are connected right now. This is almost always the same cause: the TermLink process on that machine stopped.
TermLink is not a background service. It runs in the terminal you started it in, so it goes away when that terminal does — you closed the window, the SSH session ended, the laptop slept, or the machine rebooted.
- Go to the machine itself.
- Run
termlinkagain in a terminal there. - Leave that terminal open. To keep it alive after you disconnect from SSH, start it inside
tmuxorscreen.
If the machine is on and you did leave TermLink running, check that it can reach the internet outbound over HTTPS. TermLink only makes outgoing connections, so a firewall that blocks outbound 443 will stop it — but nothing needs an inbound port opened.
Reconnecting…
Reconnecting…The browser lost its connection to the relay and is trying to get it back. This one usually resolves itself.
Your session is not lost while this is on screen. The terminal is still running on your machine; what dropped is the pipe between your browser and it. When it reconnects, the screen is repainted as the session left it.
If it stays on Reconnecting… for more than a minute, the machine itself has probably gone offline rather than the browser — see above.
Failed to load your hosts.
Failed to load your hosts.The web client could not fetch your machine list. This is about your browser reaching TermLink, not about the machines.
Reload the page first. If it persists, sign out and back in — the usual cause is a session that expired while the tab was open.
The Esc key does nothing on Windows
This is the one Windows problem worth knowing about, and it is not a TermLink bug. PowerShell's PSReadLine swallows the Esc key, which terminal UIs — Claude Code included — rely on.
The TermLink host uses cmd.exe by default for exactly this reason. If you have changed the shell, or you are running the agent inside PowerShell yourself, Esc stops reaching the application.
The fix is to run the agent under cmd.exe. Why that default exists, and what else differs on Windows, is in running Claude Code on Windows.
unknown command "…"
unknown command "bogus"You typed a subcommand TermLink does not have. It prints this and then the full command list.
The commands that exist:
termlink Share this terminal (default)
termlink claude Share this terminal with Claude Code already running
termlink client Connect to one of your terminals from the CLI
termlink login Sign in with Google
termlink logout Sign out
termlink whoami Show the signed-in account
termlink devices List or sign out the machines on this account
termlink update Update to the latest version
termlink help Show this helpThe one people miss is the first line: to share a terminal you run termlink on its own. There is no subcommand for it.
termlink … takes no options
termlink claude takes no options (got "--help")Most TermLink subcommands take no flags at all, so passing one — including --help — is an error rather than a help request.
Run termlink help for the command list. termlink devices is the exception that does take options:
termlink devices -revoke <id> sign out one machine by id
termlink devices -revoke-all sign out every machine, including this oneAlready logged in
Already logged in: Your Name <you@example.com>
This machine is enrolled, so signing in again is not needed.Not an error. termlink login is telling you the machine is already enrolled under an account.
To switch accounts, run termlink logout first. To see which account you are on without changing anything, use termlink whoami.
A session will not start, and others are already running
Both plans cap how many sessions run at the same time: two on Free, eight on Pro.
The cap counts sessions, not viewers — you can watch the same sessions from as many browsers and phones as you like without using any of it up. Closing a session frees a slot immediately.
What each plan includes is on the pricing page.
The agent stopped while I was away
If the run is sitting at a permission prompt rather than finished, nothing is broken — the agent is waiting for a human and there was not one.
Auto-Yes is the per-session toggle for this. It confirms permission prompts so a long run keeps going while you are somewhere else, and you can flip it from a phone. It is off by default and it is a convenience rather than a safety feature — how it works, and when to leave it off.
If the session is gone rather than blocked, the host process stopped. That is the first case on this page.
Still stuck?
Send the exact text on screen and what you were doing to bert@n2computing.com. If it belongs on this page, it gets added — that is how this page is meant to grow.
Not stuck, just starting? Getting started walks through the first session, or open the app.
